Information Technology Officer - Service Desk

The information on this form is being collected by Shellharbour City Council for the purpose of administering the recruitment process. Your personal information will be used by Council staff to contact you about your application. This information will be stored in Council's electronic records management system. You may apply to Council to access and correct this information. Please see Council's Privacy Management Plan (available on the website) or contact Council’s Privacy Officer on 4221 6111 for more information.

1. Yes I agree to the privacy statement*

1. Title* Mr Mrs Ms Miss Dr Other
2. First name*
3. Last name*

1. E-mail*
2. Phone*

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1. Street*
2. Street Cont.
3. City, Town or Suburb*
4. Postcode or Zipcode*
5. Country*Please choose... AFGHANISTAN ALBANIA ALGERIA AMERICAN SAMOA ANDORRA ANGOLA ANGUILLA ANTIGUA AND BARBUDA ARGENTINA ARMENIA ARUBA AUSTRALIA AUSTRIA AZERBAIJAN BAHAMAS BAHRAIN BANGLADESH BARBADOS BELARUS BELGIUM BELIZE BENIN BERMUDA BHUTAN BOLIVIA BOSNIA AND HERZEGOVINA BOTSWANA BRAZIL BRUNEI DARUSSALAM BULGARIA BURKINA FASO BURUNDI CAMBODIA CAMEROON CANADA CAPE VERDE CAYMAN ISLANDS CENTRAL AFRICAN REPUBLIC CHAD CHILE CHINA COLOMBIA COMOROS CONGO CONGO, THE DEMOCRATIC REPUBLIC OF THE COOK ISLANDS COSTA RICA COTE D'IVOIRE CROATIA CUBA CYPRUS CZECH REPUBLIC DENMARK DJIBOUTI DOMINICA DOMINICAN REPUBLIC ECUADOR EGYPT EL SALVADOR EQUATORIAL GUINEA ERITREA ESTONIA ETHIOPIA FALKLAND ISLANDS (MALVINAS) FAROE ISLANDS FIJI FINLAND FRANCE FRENCH GUIANA FRENCH POLYNESIA GABON GAMBIA GEORGIA GERMANY GHANA GIBRALTAR GREECE GREENLAND GRENADA GUADELOUPE GUAM GUATEMALA GUINEA GUINEA-BISSAU GUYANA HAITI HOLY SEE (VATICAN CITY STATE) HONDURAS HONG KONG HUNGARY ICELAND INDIA INDONESIA IRAN, ISLAMIC REPUBLIC OF IRAQ IRELAND ISRAEL ITALY JAMAICA JAPAN JORDAN KAZAKHSTAN KENYA KIRIBATI KOREA, DEMOCRATIC PEOPLE'S REPUBLIC OF KOREA, REPUBLIC OF KUWAIT KYRGYZSTAN LAO PEOPLE'S DEMOCRATIC REPUBLIC LATVIA LEBANON LESOTHO LIBERIA LIBYAN ARAB JAMAHIRIYA LIECHTENSTEIN LITHUANIA LUXEMBOURG MACAO MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF MADAGASCAR MALAWI MALAYSIA MALDIVES MALI MALTA MARSHALL ISLANDS MARTINIQUE MAURITANIA MAURITIUS MEXICO MICRONESIA, FEDERATED STATES OF MOLDOVA, REPUBLIC OF MONACO MONGOLIA MONTSERRAT MOROCCO MOZAMBIQUE MYANMAR NAMIBIA NAURU NEPAL NETHERLANDS NETHERLANDS ANTILLES NEW CALEDONIA NEW ZEALAND NICARAGUA NIGER NIGERIA NIUE NORFOLK ISLAND NORTHERN MARIANA ISLANDS NORWAY OMAN PAKISTAN PALAU PANAMA PAPUA NEW GUINEA PARAGUAY PERU PHILIPPINES PITCAIRN POLAND PORTUGAL PUERTO RICO QATAR REUNION ROMANIA RUSSIAN FEDERATION RWANDA SAINT HELENA SAINT KITTS AND NEVIS SAINT LUCIA SAINT PIERRE AND MIQUELON SAINT VINCENT AND THE GRENADINES SAMOA SAN MARINO SAO TOME AND PRINCIPE SAUDI ARABIA SENEGAL SEYCHELLES SIERRA LEONE SINGAPORE SLOVAKIA SLOVENIA SOLOMON ISLANDS SOMALIA SOUTH AFRICA SPAIN SRI LANKA SUDAN SURINAME SVALBARD AND JAN MAYEN SWAZILAND SWEDEN SWITZERLAND SYRIAN ARAB REPUBLIC TAIWAN, PROVINCE OF CHINA TAJIKISTAN TANZANIA, UNITED REPUBLIC OF THAILAND TOGO TOKELAU TONGA TRINIDAD AND TOBAGO TUNISIA TURKEY TURKMENISTAN TURKS AND CAICOS ISLANDS TUVALU UGANDA UKRAINE UNITED ARAB EMIRATES UNITED KINGDOM UNITED STATES URUGUAY UZBEKISTAN VANUATU VENEZUELA VIET NAM VIRGIN ISLANDS, BRITISH VIRGIN ISLANDS, U.S. WALLIS AND FUTUNA WESTERN SAHARA YEMEN ZAMBIA ZIMBABWE INTERNATIONAL OTHER Unknown
6. State, Region or Province*Please choose...

1. Gender Male Female Non-binary / Non-conforming Prefer not to say

1. LinkedIn URL

   (Please click on your profile and copy the URL from your profile page.)

1. Are you eligible to work in Australia?*

   1. Yes (inc. permanent resident or citizen of New Zealand passport holder)
   2. No
2. Do you have a current driver's licence?*

   1. Yes
   2. No
3. Are you already an employee of Shellharbour City Council?*

   1. Yes
   2. No
4. Council is committed to providing an accessible, safe and inclusive workplace for all. To help us identify and support people from diverse groups, please state if you require any support or additional assistance during the recruitment process.
5. Do you have a Certificate IV in Information Technology or relevant Information Technology certification? Provide details of your qualification(s).*
6. Provide an example of your experience with installation, diagnosis and problem solving of hardware, software and related issues in a corporate environment.*
7. Do you have experience in the maintenance and support in any of the following? (more than one can be selected)*

   1. Windows Operating Systems
   2. Microsoft Office 365
   3. Identities through the use of Active Directory
   4. Citrix Director
   5. Mobile phones and devices
8. Provide examples of your experience in the above. *
9. Describe your experience in a Help Desk environment providing support to personal computers, mobile devices, multifunction printers and voice technology.*
10. Provide an example of when you were required to work independently and when you were required to work as part of a team.*
11. In this position, it is essential to provide quality customer service ensuring that the customer is at the center of all service delivery touch points. Can you describe your experience in providing quality customer service? *
12. Describe a time you suggested an improvement to a process or a task. *
13. Is there anything else you can add to support your application (including other qualifications or experience) that is not already covered?
14. I am not aware of any health conditions that might interfere with my ability to perform the inherent job requirements and demands of this position.*

    1. I agree
15. I have not been convicted by a Court of any criminal offences which could affect my application for this position.*

    1. I agree
16. I declare that to the best of my knowledge the above information and that submitted in accompanying document (s) is correct. I understand that any false or misleading information given in this application may render my contract of employment if I am appointed, liable to termination. *

    1. I understand and agree to the above